Services

What we deliver

Each engagement is defined, executed, and validated under senior engineering oversight with a focus on stability and operational continuity.

⬇ Download Service Overview
01 / RIGHTFAX
RightFax and Enterprise Fax Systems
OpenText RightFax environments across enterprise and regulated industries
  • Transmission failures, queue delays, and routing instability
  • System upgrades, maintenance, and configuration management
  • API integration and downstream system connectivity
  • Migration execution and post cutover stabilization
  • Infrastructure dependency analysis including AD, DNS, SIP, and virtualization
  • Fax infrastructure in regulated environments including healthcare
Hourly · Fixed scope · Retainer engagement
02 / CLOUD AND MIGRATION
Infrastructure Deployment and Migration
Structured deployment and transition of enterprise systems across cloud and on premises environments
  • Server deployment and environment configuration
  • Network setup, validation, and troubleshooting
  • Microsoft Azure infrastructure and hybrid environments
  • System and data migration with validation controls
  • Application rollout and operational onboarding
  • UAT coordination and post deployment stabilization
Fixed scope · Project based delivery
03 / SECURITY
Security and System Hardening
Security focused configuration, monitoring, and remediation support for enterprise environments
  • Patch management and controlled update cycles
  • Vulnerability assessment and prioritization
  • System hardening and configuration reviews
  • Risk analysis and remediation planning
  • Microsoft Defender for Endpoint visibility and monitoring
  • Identity and access management support in enterprise environments
Retainer · Project based · Advisory
04 / OPERATIONS SUPPORT
Infrastructure Operations Support
Operational support for enterprise infrastructure environments
  • Incident triage and structured resolution
  • Identity and access troubleshooting
  • Microsoft 365 and collaboration platforms support
  • Windows Server and Active Directory administration
  • Operational stabilization and process improvement
  • Vendor coordination and escalation management
Hourly · Project based · Retainer

Incident Response

When systems are impacted,
we stabilize

Incident response support is available for production system issues based on severity and operational impact. Engagements focus on structured triage, root cause assessment, and system stabilization within enterprise environments.

📠
RightFax Outages
Transmission failures, queue backlogs, and service interruptions across enterprise fax environments. Investigation spans application, integration, and infrastructure layers.
⚙️
Migration Issues
Cutover challenges, rollback scenarios, and environment recovery during structured change initiatives governed by enterprise change control processes.
🔐
Identity and Access Failures
Authentication issues across Active Directory, MFA systems, and enterprise identity platforms impacting user and system access.
🖥️
Server Incidents
System instability, performance degradation, and OS level failures requiring structured diagnosis and stabilization in Windows environments.
🌐
Network Disruptions
Connectivity, DNS, firewall, and routing issues across enterprise infrastructure environments.
☁️
Cloud and Azure Issues
Provisioning, synchronization, and hybrid connectivity issues across Microsoft Azure and integrated enterprise workloads.
Incident response engagement
For active production issues, engagement is initiated based on severity and operational impact. Initial assessment is used to define scope and response path.
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